👋 Welcome to Customer Experience In A Box, your go-to toolkit for building and leading high-performing CX teams.

Tactical guides. Ready-to-use templates. No fluff, just results.

From building teams to optimizing operations, find everything you need to drive measurable CX improvements – all in one place.

All resources are free, brought to you by Felisha Wirtshafter.

Building Teams

Knowledge Management

Quality Assurance

Data and Analytics

BPO Management

Tech Stack

Resources and Docs

Best Practices