👋 Welcome to Customer Experience In A Box, your go-to toolkit for building and leading high-performing CX teams.
Tactical guides. Ready-to-use templates. No fluff, just results.
From building teams to optimizing operations, find everything you need to drive measurable CX improvements – all in one place.
All resources are free, brought to you by Felisha Wirtshafter.
Building Teams
Knowledge Management
Quality Assurance
Data and Analytics
BPO Management
Tech Stack
Resources and Docs
Best Practices
