Welcome to CX In A Box: the go-to place for anything related building, leading and managing Customer Experience teams.
All resources here are free, and brought to you by Felisha Wirtshafter.
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference. Don’t worry about sounding professional. Sound like you. There are over 1.5 billion websites out there, but your story is what’s going to separate this one from the rest. If you read the words back and don’t hear your own voice in your head, that’s a good sign you still have more work to do.
Building Teams
Building a Hiring Plan
Job Descriptions & Interview Questions
Crafting Mission & Values
OKR Planning
Quality Assurance
Defining Quality Standards
Calibrations
Data & Analytics
KPIs to Track
Forecasting Tips
Resources & Docs
Macro Management
Scripts
Project Plan
Forecast
Knowledge Management
Building a Knowledge Base
Maintaining Content
Content Governance
New Product Releases Prep
Voice and Tone Development
Best Practices
Building a Shadowing Program
Soft Skill Trainings
BPOs & Outsourcing
Evaluating BPO Partners
Tech Stack
Help Desk Comparisons
QA Software
Forecasting & Headcount Planning
Survey Tools